What do we do for you in case of a delay?

Short flights of up to 1500 km
In case of a delay of 2 hours or more, we offer:

• Refreshments
• Meals

Longer flights of more than 1500 km
In case of a delay of 3 hours or more, we offer:

• Refreshments
• Meals

In case of an overnight delay
We arrange:

• Accommodations
• Transport between the airport and the accommodations

Sometimes we don’t offer everything so you can continue your trip sooner. Your rights are described in European Regulation 261/2004.
This regulation includes the European rules for passengers.

Delay on the outbound flight
In the event of a delay of 8 hours or more, you will receive a delay statement. You can use this document for your travel insurance. Check your insurance policy to see whether you are entitled to a compensation for lost holidays.

Delay on the return flight
We will keep you informed. We may take you to the airport later than originally planned. You will receive a delay statement for your employer. Note: most travel insurance policies do not cover delays on return flights.